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Seven days. Seven actions. By Sunday night, you’re operating.
This is the playbook for your first week as a Diablo manager. Each day has one thing. Don’t skip days. Don’t double up.
Day 1 — Monday
Action: Configure Speed to Lead.
Open the Configure S2L course. 15 minutes. By the end, AI is answering every inbound lead in 12 seconds, in your dealership’s voice, with your hours and escalation rules.
This is the foundation. Don’t skip it. Don’t half-ass it. Every action this week depends on AI being properly configured.
End of Day 1: AI is live. Send yourself a test lead and verify.
Day 2 — Tuesday
Action: Set up your team.
Open Set up your team. 4 minutes. Invite your roster, assign roles, flag your champion and signer.
Salespeople download the Sale Team App. Tomorrow they’re working with AI handoffs.
End of Day 2: Team is invited. Champion + signer flagged.
Day 3 — Wednesday
Action: Watch one full AI conversation.
Open Conversations. Find a real lead AI is working. Read the whole thread.
Why: you need to know what your customers are experiencing. Five minutes of reading shows you exactly what AI does — and where it might need a key notes refinement.
If anything sounds off, refer to the Make AI sound like your store lesson and tweak your key notes.
End of Day 3: You’ve read at least one full AI conversation end-to-end.
Day 4 — Thursday
Action: Watch your first AI handoff and what your rep does with it.
Open Conversations → filter by “escalated to human.” Pick one. Tap into the lead detail.
Look at:
- What AI did before the handoff
- What your rep did after
- Whether the handoff was clean or clunky
If the rep dropped the ball, send them to Pick up an AI-handed-off lead. 4-min lesson. Should take care of it.
End of Day 4: You’ve reviewed at least one AI handoff and given specific feedback if needed.
Day 5 — Friday
Action: Read your first scorecard.
Open the dashboard. Don’t worry about the numbers being low yet — it’s been 5 days. You’re looking for patterns, not absolutes.
Check the Scorecard cheat sheet to make sense of each metric. Spot which 2 reps will need a Monday 1:1.
End of Day 5: You’ve identified your first 2 reps for coaching.
Day 6 — Saturday (or your first sales day after Day 5)
Action: Walk the floor.
Walk the floor like normal. Talk to your reps. Ask one question: “How’s the App going?”
Listen for:
- “It’s pinging me with good leads” — green light
- “I haven’t gotten anything yet” — check their working hours, check their notifications
- “It pinged me at 11 PM” — they didn’t set working hours; coach them
Informal. The data tells you patterns; the floor tells you adoption.
End of Day 6: You’ve talked to at least 3 reps about their App experience.
Day 7 — Sunday (prep)
Action: Prep your first Monday meeting from the scorecard.
Use the Weekly 1:1 Agenda template to structure two 30-min coaching sessions for tomorrow.
Pick the bottom 2 reps from your scorecard. Fill in the template for each. Schedule the meetings for Monday.
End of Day 7: You’re prepped. Tomorrow you start the operating cadence.
What happens after Week 1
Week 2 is the same rhythm but tighter:
- Monday: 5-min scorecard review → 2 coaching sessions
- Tuesday-Friday: Walk the floor, read 1-2 conversations a day, escalate where needed
- Saturday: Floor visibility
- Sunday: Prep next Monday
That’s the operator cadence. Master it in week 2 and you’re running on Diablo.
By month 4, you’re at Level 3 — Master. You’re not just running Diablo, you’re running a Diablo-powered dealership.
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