Configure Speed to Lead for Your Dealership

By Steve Baylis

This is the first thing you do with Diablo. Don’t skip it. Don’t half-ass it.

Speed to Lead is the engine that answers every inbound lead in 12 seconds — at 2 PM on a Tuesday, at 11 PM on a Sunday, on Christmas morning. It runs whether you’re there or not.

But the AI is only as good as the configuration. Wrong hours, wrong voice, wrong escalation rules — and you’ve got an AI that’s annoying customers instead of converting them.

Fifteen minutes of careful setup saves you a customer-service fire later.

What we’ll do across the three lessons

1. Make AI sound like your store (6 min) — hours + voice + key notes (the deep work)
2. Set escalation rules (4 min) — decide when AI hands off to a human
3. Test drive (5 min) — send yourself a lead, watch AI respond, verify everything works

Do them in order. Each builds on the last.

Before you start

Have these in front of you:

• Your real operating hours (including weekend quirks)
• Your top 3 brand quirks (perks, promos, anything that sets you apart)
• The Key Notes Template open in another tab

With those three things ready, you’ll finish the whole course in 15 minutes.

Click lesson one to start.

Curriculum

1. 1

   Make AI sound like your store

   AI answers leads during your real hours, in your dealership's voice, with your specials and quirks baked in.

   6 min

2. 2

   Set escalation rules

   You know exactly when AI hands off to a human, and you've configured the rules for your store.

   4 min

3. 3

   Test drive — send yourself a lead

   You've sent a test lead, AI replied in 12 seconds in your voice with your hours and escalation rules. You're live.

   5 min

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